Reference

Terms That Govern Your 5777b Account

These terms set out what you agree to when you open and use a 5777b account — covering deposits via bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from both sides.

bKash Deposits CoveredNagad & Rocket PaymentsAccount Eligibility RulesWithdrawal ConditionsDispute Process
5777b Terms That Govern Your 5777b Account
TERMS QUERIES

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team handles terms-related queries through the channels below. For account-specific issues — such as a disputed transaction via bKash or a withdrawal hold — have your account ID and payment reference ready before you write in.

Team online

Live Chat

Open the chat window from your account dashboard. Terms and account queries are handled directly — no queue for basic eligibility or payment questions.

Email Support

Write to our support address for formal terms queries or to request a record of how a decision was made on your account.

Account Help Centre

The Help Centre covers common terms questions — payment rules, account suspension steps, and how to raise a dispute without contacting support directly.

HOW WE OPERATE

Account Security and Data Handling

We hold your account data only for as long as it is needed to operate your account and meet our obligations. You can request a summary of what we hold by contacting support through live chat or email. Account security relies on the OTP verification step at login — if you receive an OTP you did not request, change your password immediately and notify us.

Data We Hold We store your registration details, transaction history, and wallet verification records. We do not sell this data to third parties outside of what our payment processors require to clear bKash, Nagad, or Rocket transactions.
Account Access Your account is protected by password and OTP. If you lose access, identity verification through your registered mobile number is the recovery path — no exceptions.
Retention Period Account data is retained for the period required by applicable financial regulations. After account closure, transaction records are kept for the legally required window, then deleted.
Requesting Changes To update your registered details or request deletion of non-essential data, contact support via live chat with your account ID. Changes to payment-linked details require re-verification.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — from payment disputes to account closures.

These terms apply to anyone who opens a 5777b account. Whether you can legally use the platform depends on local law in your region. Check your local regulations before opening an account.

Contact support via live chat with your bKash or Nagad transaction reference and the amount. We match it against our payment records and resolve confirmed discrepancies within our standard review window.

No. We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Accounts may be suspended for eligibility breaches, suspected fraud, or repeated payment verification failures. We will notify you of the reason and the steps to resolve it where permitted.

Send a request through live chat or email with your account ID. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Local law takes precedence. Any clause that conflicts with the law in your jurisdiction does not apply to you, but the remaining terms stay in force for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.