Reference

What You Agree To When You Use 5777b

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how bKash, Nagad, and Rocket transactions are handled to how disputes are raised.

Account EligibilityWallet Transaction RulesDispute ProcessData HandlingJurisdiction Notice
5777b What You Agree To When You Use 5777b
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Rights

Your account data is stored securely and used only to operate your account, process wallet transactions, and meet any legal obligations that apply to us. We do not sell your personal data to third parties. You can request a copy of the data we hold on you, or ask us to delete your account, by contacting support with your registered wallet number as identification.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and change your credentials.

Cookie Use

We use cookies to keep your session active and remember your wallet preference between visits. You can manage cookie settings in your browser, though some features may not work without session cookies.

Data Retention

We keep account and transaction records for as long as required by applicable law. When you close your account, personal data is removed from active systems within the period our legal obligations allow.

Requesting Changes

To update your registered mobile number or wallet details, go through the account verification flow in settings. Changes to payment details require re-verification to prevent unauthorised access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute, or a data request, use the channels below. For account-specific issues, have your registered wallet number ready — it speeds up verification and gets your case to the right team faster.

Team online

Live Chat

Open the chat widget from any page on 5777b. For legal or account queries, select 'Account & Terms' from the topic menu so your message routes correctly.

Email Support

Send detailed legal or dispute queries to our support address. Include your registered bKash, Nagad, or Rocket number so we can locate your account without delay.

Account Help Centre

The Help Centre covers common questions on terms, wallet rules, and account access. Check there first — many queries are answered without needing to contact us directly.

Common Questions About Terms and Account Rights

These are the questions we get most often about how our terms work, what your rights are, and how to act on them.

Access depends on whether online gaming is permitted under your local law and whether your region is eligible. We do not confirm eligibility on your behalf — check your local regulations before opening an account.

We verify that the withdrawal wallet matches the one used for your deposit before releasing funds. If a mismatch is flagged, the withdrawal is held and you will be asked to confirm your correct wallet number through support.

Contact our support team via live chat or email, provide your registered Nagad, bKash, or Rocket number for identity verification, and request a data export. We will respond within the timeframe required by applicable law.

Yes. Submit a closure request through support with your registered wallet number. Active balances are settled first, then your account is closed and personal data removed from active systems within our legal retention period.

Raise a dispute through live chat or email, referencing the transaction date and your wallet number. Our team reviews the payment record and responds with a decision, usually within a few business days.

Terms are updated when needed and the revised version is posted here with a change note. Continuing to use your account after an update means you accept the new terms. Check this page periodically if you want to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.